Terms and Conditions of Service

Acceptance of these terms

By registering for or using SHTERA, you accept these terms on your own behalf and, where applicable, on behalf of the company you register. If you don’t agree, you must not use the service.

What SHTERA is

SHTERA is a credential vault and folder tree that centralizes a team’s servers, with SSH, RDP, and VNC consoles in the browser, nothing to install. Full plan details and limits are on the Pricing page.

Your account

You’re responsible for the accuracy of your account details and for keeping your password safe. Since that password also derives your vault’s encryption key (see the Privacy Policy), losing it without a recovery code or a configured passkey on hand can leave you without access to what you stored, short of the account rescue described on the Security page.

Each plan supports a set number of simultaneous logins per company. You’re responsible for the actions taken from your account.

Plans and features

Available plans, their limits, and their prices are published on the Pricing page and may change; changes don’t apply retroactively to a billing period already invoiced.

Billing and payment

Billing and payment collection for SHTERA’s plans is handled by TeraServer, through its own system — SHTERA doesn’t process payments directly. By signing up for a paid plan, you also accept TeraServer’s billing terms.

If you sign up as a consumer, Argentina's Consumer Protection Law (Ley 24.240, art. 34) gives you the right to withdraw from the contract within ten (10) calendar days of signing up, with no need to justify why. That window is counted from the date you SIGNED UP for the plan — never from the payment date or from when the service was technically provisioned, which can happen later —, and the tenth day still counts; past that day, this particular purchase can no longer be withdrawn through this mechanism. This right of withdrawal is what Argentina's e-commerce regulation (Resolución 424/2020 of the Secretaría de Comercio Interior) requires a "withdrawal button" for, on every distance sale: the button stays permanently visible, both on the site and in the panel, at the Right of withdrawal link — staying visible is independent of whether, for a given purchase, the window has already closed; the form itself tells you clearly when that is the case.

Exercising this right does not always mean getting 100% of what you paid back. SHTERA refunds you the part of the service you did not get to use, calculated like this: from the price you paid, we first deduct the plan's non-recoverable cost — typically the cost of a software license SHTERA has to pay upfront to provide the service, consumed instantly upon signing up regardless of how many days of use follow —; from what remains, you get back the proportion of days of the contracted period (monthly or annual) that had not yet elapsed. That refund is never negative — the floor is zero. The withdrawal form shows the full, itemized calculation — what you paid, how much is non-recoverable cost and why, how many days you used, how many remain, and what you're owed — before you confirm the request, and proposes it for SHTERA's operator to review and decide; no refund is issued automatically.

This mechanism — the form, the ten (10) day window, and the refund formula — is described in detail above and in the form itself. [[PENDING: a lawyer must validate whether deducting the non-recoverable cost is admissible under Article 37 of the Consumer Protection Law (which voids clauses that make a consumer waive their rights), and review the full wording of this clause]].

Where connections come from

The connections you open to your servers through SHTERA come from SHTERA’s VPS IP address, not your own. This has a real consequence: abusive use of those connections is attributed to our infrastructure, not the customer’s. That’s why the Acceptable Use Policy is enforced strictly and can lead to immediate suspension.

Session recording and transcription — your responsibility

Starting on the Básico plan, SHTERA lets you turn on activity logging within a session: video plus a text transcript on SSH, and video plus keystroke and click logging on RDP/VNC (full technical detail is in the Privacy Policy). This feature ships off by default and is turned on deliberately by the account owner.

If you turn this feature on, you take on the responsibility of complying with whatever labor and data-protection law applies to you — in particular, informing the people whose activity will be logged beforehand, and having the legal basis to do so. SHTERA provides the tool; lawful use of that tool is the customer’s responsibility alone.

For those records, you act as the data controller and SHTERA acts as the data processor: we store and move that information according to your instructions, inside your own S3 bucket, without accessing its content.

Service availability

SHTERA is offered on a best-effort basis, without a formal service-level commitment (SLA).

Suspension and account termination

SHTERA may suspend an account immediately and without prior notice in the event of ongoing abuse, a risk to the infrastructure or to third parties, or non-payment — what counts as abuse is detailed in the Acceptable Use Policy.

Suspending an account does not delete your data: the vault, the servers you added, and any recordings and transcripts remain intact, and become available again as soon as the account is reactivated.

Intellectual property

The SHTERA software, design, and brand belong to its operator. What you load onto the platform — your servers, credentials, recordings, and transcripts — remains yours.

Limitation of liability

SHTERA is not responsible for the content of the third-party servers you manage through the platform, nor for the consequences of misuse of your own credentials or of the session-recording feature. To the extent permitted by applicable law, SHTERA’s liability to a customer is limited to what was actually paid for the service in the preceding 12 months.

Changes to these terms

If these terms change in a meaningful way, we’ll email you before the change takes effect.

Governing law and jurisdiction

These terms are governed by the laws of Argentina. Any dispute arising from this agreement is subject to the ordinary courts of the Ciudad Autónoma de Buenos Aires, waiving any other venue that might otherwise apply. If you are a consumer covered by Argentina's Consumer Protection Law, this clause does not take away your right to instead choose the jurisdiction of your own domicile.

Contact

For any question about these terms, write to support@shtera.com.